Refunds and Returns Policy for Happy Tails Haven Shop
Last Updated: March 3, 2024
Thank you for shopping at Happy Tails Haven Shop, operated by Secure Horizon Group LLC. We strive to provide high-quality pet accessories to our valued customers. However, we understand that sometimes a product may not meet your expectations. Please read our Refunds and Returns Policy carefully to understand your options.
1. Eligibility for Returns:
- We accept returns for physical products within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiation of Returns:
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Provide your order number, the reason for the return, and any relevant details.
- Once your return request is approved, we will provide you with instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Refunds:
- Once we receive your returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment processor.
5. Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer support team to arrange the exchange.
- Exchanges are subject to product availability.
6. Non-Refundable Items:
- Certain items are not eligible for return or refund, including perishable goods, personalized items, and gift cards.
7. Contact Us:
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Secure Horizon Group LLC
1940 N 6Th ST
Philadelphia, PA 19122
Email: [email protected]
Policy Changes:
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for choosing Happy Tails Haven Shop. We appreciate your business and strive to provide exceptional customer service.